| Home | Sermons | Articles | Links | Class |
A hotel in Washington, D.C. has what they call “Plus One
Service.” Those who work there are instructed to always do
at least one thing for the customer in addition to what is
requested. For example, if a guest requests a key at the
desk, the clerk would not only get the key, but he would ask
if a wake-up call was desired. Upon giving a wake-up call,
the operator would give a brief weather report. The
manager explains that not only does it make for better
service, but it somehow makes them better people. He then
adds, “It’s kind of a secret of successful living.” |
| Back To Articles |